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Timescales and Shipping

 

COMPLETION TIMESCALES

Monday to Friday

10.00 am - If your locket is ordered by 10.00 am and includes engraving/photo insertion/gift wrapping, we ship the same day.

If we have a query with your engraving/photo insertion/gift wrapping, we will email you straightaway, and provided the query is resolved before 12.00 midday, we will be able to complete your order the same day.

2.00 pm - If your locket is ordered by 2.00 pm and does not include either engraving/photo insertion/gift wrapping, we ship the same day.

Saturday and Sunday - all orders are shipped on Monday, provided any queries are resolved before 12.00 midday.

Bank Holidays - all orders are shipped the day after the Bank Holiday, provided any queries are resolved before 12.00 midday.

 

UK SHIPPING TIMESCALES

All our orders to the UK under £150 are shipped FREE  by Royal Mail First Class Signed For post.

For UK orders over £150, we ship FREE by Royal Mail Special Delivery.

We also offer the options of upgrading to Special Delivery for £6.50 or Saturday Guaranteed 1 PM Delivery for £11.50 if the order is below £150, or £6.50 if above £150. Please note that the Saturday Special service will ONLY deliver on Saturday.

If your order is for an imminent special occasion, we would recommend that you upgrade to Special Delivery or Saturday Special Delivery as appropriate.

Our lockets are shipped in plain packaging, which does not indicate our business name, but only the return address.

If a Parcel Arrives Late

We regret that we cannot refund your item if a parcel arrives late, as this is due to circumstances beyond our control. 

EUROPEAN SHIPPING TIMESCALES

The estimated shipping times are as follows:

Postal Shipping: estimated 3-5 working days

The European shipping timescales are fairly accurate, however if you would prefer us to ship by courier, please let us know on the Notes/Instructions Page on the Checkout and we will contact you with the courier price.

 

REST OF THE WORLD SHIPPING

Postal Shipping: 2-4 weeks. Sometimes the delay is greater due to items being held in Customs.

We also offer the option to ship by courier. These options are set out on the Checkout. This is a speedy service and avoids Customs delays.

All our lockets are sold on a Delivery Duty unpaid basis. You may have to pay import duty or a customs entry fee prior to or on receipt. Please check these details before placing your order for international shipping.

 

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