Timeframes and Shipping

Timeframes

We aim to despatch personalised orders (Engraving, Photo Insertion, Gift Wrap) within 1 - 2 business days.

Please allow additional time for bespoke orders, such as Copying Handwriting, Hair Insertion, or Hand Engraving.

We ship non-personalised orders the next business day.

Please check your inbox regularly (including your spam box) to resolve any queries from our Studio Department.

UK Shipping

If you're in the UK:
  • Orders under £150 are shipped by Royal Mail 24® post for FREE. This arrives next day 93% of the time.
  • If your order is £150 or more, we ship for FREE by Royal Mail Special Delivery Guaranteed® 1 PM, which is a guaranteed next-day service.
  • You can also upgrade to Royal Mail Special Delivery Guaranteed® 1 PM for £7.50, or Royal Mail Saturday Special Delivery Guaranteed® 1 PM for £12.50.

Europe Shipping

If you're in Europe:
  • All orders are shipped for FREE by Royal Mail International Tracked & Signed post. These orders should arrive within 3-5 working days.
  • We also offer a FedEx courier service for European shipping. This service fast-tracks through customs.
Please note that all our lockets are sold on a Delivery Duty unpaid basis. You may have to pay import duty or a customs entry fee prior to or on receipt.

Rest of the World Shipping

If you're in the rest of the world:
  • All orders are shipped for FREE by Royal Mail International Tracked & Signed post. These orders should arrive within 1-3 weeks.
  • We also offer the FedEx courier service for shipping to the rest of the world. This service also fast-tracks through customs. Fedex Economy takes approximately 3-5 business days and Fedex Priority takes approximately 2-3 business days. Please note, courier service to some countries may take slightly longer.
Please note that all our lockets are sold on a Delivery Duty unpaid basis. You may have to pay import duty or a customs entry fee prior to or on receipt.

Any questions?

Shipping Contact Form

We will get back to you within 1 working day.