Timeframes and Shipping

Timeframes

We aim to despatch personalised orders (Engraving, Photo Insertion, Gift Wrap) within 3 business days.

Please allow additional time for bespoke orders, such as Copying Handwriting, Hair Insertion, or Hand Engraving.

We ship non-personalised orders the same business day.

Please check your inbox regularly (including your spam box) to resolve any queries from our Studio Department.

UK Shipping

If your order is for under £150, the options are:
  • Royal Mail 24® for FREE. This is the same as First Class post. It should arrive within 1-3 business days. This service is not trackable. Please note that during the current situation, Royal Mail are not delivering 24® post on Saturday.
  • Royal Mail Tracked 24 ® . This costs £3.50. It should arrive within 1-3 business days, and you can track the progress of your order through Royal Mail’s Track and Trace page. Please note that during the current situation this post will also not be delivered on Saturday.
  • Royal Mail Special Delivery 1pm Guaranteed ®. This costs £7.50. It should arrive the next business day before 1 pm, but is not guaranteed to arrive on Saturday. It is fully trackable.
  • Royal Mail Saturday Special Delivery Guaranteed® 1 pm for £12.50. This is fully tracked. Royal Mail are still delivering Special Delivery orders on Saturday but this is no longer a guaranteed service.
If your order is for over £150, the options are:
  • Royal Mail Special Delivery Guaranteed® 1 pm for FREE. This is a fully tracked service. It is not guaranteed to arrive on Saturday.
  • Royal Mail Saturday Special Guaranteed® 1 pm. This costs £7.50. It is fully tracked and guaranteed to arrive before 1 pm on Saturday.

Europe Shipping

If you're in Europe:
  • All orders are shipped for FREE by Royal Mail International Tracked & Signed post. These orders should arrive within 3-5 working days.
  • We also offer a FedEx courier service for European shipping. This service fast-tracks through customs.
Please note that all our lockets are sold on a Delivery Duty unpaid basis. You may have to pay import duty or a customs entry fee prior to or on receipt.

Rest of the World Shipping

If you're in the rest of the world:
  • All orders are shipped for FREE by Royal Mail International Tracked & Signed post. These orders should arrive within 1-3 weeks.
  • We also offer the FedEx courier service for shipping to the rest of the world. This service also fast-tracks through customs. Fedex Economy takes approximately 3-5 business days and Fedex Priority takes approximately 2-3 business days. Please note, courier service to some countries may take slightly longer.
Please note that all our lockets are sold on a Delivery Duty unpaid basis. You may have to pay import duty or a customs entry fee prior to or on receipt.

Any questions?

Shipping Contact Form

We will get back to you within 1 working day.