Timeframes and Shipping

Timeframes

Please rest assured that during the current situation we are open for business as usual. If your order includes personalisation (photo insertion or engraving) please allow 2 working days for us to complete your order.

Please allow an extra day for bespoke orders, such as Copying Handwriting, Hair Insertion, or Hand Engraving.

We ship non-personalised orders the same business day, if ordered before 12 midday.

Please check your inbox regularly (including your spam box) to resolve any queries from our Studio Department.

UK Shipping

If your order is for under £150, the options are:
  • Royal Mail First Class post for FREE. It should arrive within 1-3 business days. This service is not trackable. Please note that during the current situation, Royal Mail are not delivering First Class post on Saturday.
  • Royal Mail Tracked 24 ® . This costs £3.50. It should arrive within 1-3 business days, and you can track the progress of your order through Royal Mail’s Track and Trace page. Please note that during the current situation this post will also not be delivered on Saturday.
  • Royal Mail Special Delivery 1pm Guaranteed ®. This costs £7.50. It should arrive the next business day before 1 pm, but is not guaranteed to arrive on Saturday. It is fully trackable.
  • Royal Mail Saturday Special Delivery Guaranteed® 1 pm for £12.50. This is fully tracked. Royal Mail are still delivering Special Delivery orders on Saturday but this is no longer a guaranteed service.
If your order is for over £150, the options are:
  • Royal Mail Special Delivery Guaranteed® 1 pm for FREE. This is a fully tracked service. It is not guaranteed to arrive on Saturday.
  • Royal Mail Saturday Special Guaranteed® 1 pm. This costs £7.50. It is fully tracked and guaranteed to arrive before 1 pm on Saturday.

Europe Shipping

If you're in Europe:
  • All orders are shipped for FREE by Royal Mail International Tracked & Signed post. These orders should arrive within 3-5 working days, however due to the current situation there may be delays.
  • We also offer a FedEx courier service for European shipping. Fedex to Europe takes approx 2 working days, however due to the current situation, they may experience some delays. Fedex are not offering compensation for any delays at present.
Please note that all our lockets are sold on a Delivery Duty unpaid basis. You may have to pay import duty or a customs entry fee prior to or on receipt.

Rest of the World Shipping

If you're in the rest of the world:
  • All orders are shipped for FREE by Royal Mail International Tracked & Signed post. These orders should arrive within 1-3 weeks.
  • We also offer the FedEx courier service for shipping to the rest of the world. This service also fast-tracks through customs. Fedex Economy takes approximately 3-5 business days and Fedex Priority takes approximately 2-3 business days. Please note, due to the current worldwide situation, Fedex are experiencing some delays. They are not currently offering compensation for any delays.
Please note that all our lockets are sold on a Delivery Duty unpaid basis. You may have to pay import duty or a customs entry fee prior to or on receipt.

Any questions?

Shipping Contact Form

We will get back to you within 1 working day.