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FAQs

Can I send my own locket for you to insert photos?
We regret that we can only offer this service for lockets purchased through our website.


What happens if my locket is out of stock?
All our lockets are in stock. If, on the rare occasion, we have just sold out of a particular locket, we will order it for you and we will contact you with the option to cancel your order if you wish.


Do you offer free delivery?
Yes. All UK orders are delivered FREE. Orders up to £150 are delivered by Royal Mail First Class Signed For post, and orders over £150 are delivered by Royal Mail Special Delivery.


Do you ship internationally?
Yes. Our international shipping options are set out on the Checkout Page.
Items posted to Europe cost £13.50.
Items posted to the rest of the world cost £17.50.


Can I return my item for a refund?
Yes. Please return your locket within 14 days of receipt for a full refund.
Please note that engraved lockets are not returnable, unless they are faulty.


What if my item is faulty?
If your item is faulty we will offer you the choice of either a replacement or a refund. Please return it to us securely wrapped in its original box and a bubble wrap envelope. We would advise you to use either Recorded or Special Delivery.


What if my item is late?
Royal Mail class a First Class Signed For item as lost if it has not arrived within 15 working days after it should have arrived. In the case of Special Delivery items, it is classed as lost after 10 working days. We regret that we cannot refund your purchase price for late delivery until these time limits have elapsed.

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