Timeframes Shipping

 

  • For non-personalised orders, we will ship it the same day if ordered before 12.00 midday.
  • For personalised orders (photo insertion & front and/or back engraving), we aim to complete your order within 2 business days from the date of order. However, please note that because all of the personalisation is completed by hand, we may occasionally take a little longer. 
  • For bespoke orders (copy handwriting, copy drawing, hair and fur insertion, hand engraving, and family crests and monograms), please allow 5-7 business days from the date we receive the hair/fur pack or the final design. 
  • For urgent orders or those requiring delivery within a short timeframe, please leave a note with your instructions when placing your order.
  • Please check your inbox regularly (including your spam box) to resolve any queries or questions from our sales or studio department
  • Our business hours are from 8 am to 4 pm, Monday to Friday

 

 

We offer the following shipping options within the UK:

 Total orders under £200:

  • FREE First Class shipping on all orders
  • £4.95 for Tracked 24 (1-3 business days)
  • £9.95 for Royal Mail Special Delivery (Monday to Saturday)

 Total orders over £200:

  • FREE Royal Mail Special Delivery (Monday to Saturday)