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- For non-personalised orders, we will ship it the same day if ordered before 12.00 midday.
- For personalised orders (photo insertion & front and/or back engraving), we aim to complete your order within 2 business days from the date of order. However, please note that because all of the personalisation is completed by hand, we may occasionally take a little longer.
- For bespoke orders (copy handwriting, copy drawing, hair and fur insertion, hand engraving, and family crests and monograms), please allow 5-7 business days from the date we receive the hair/fur pack or the final design.
- For urgent orders or those requiring delivery within a short timeframe, please leave a note with your instructions when placing your order.
- Please check your inbox regularly (including your spam box) to resolve any queries or questions from our sales or studio department
- Our business hours are from 8 am to 4 pm, Monday to Friday
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We offer the following shipping options within the UK:
Total orders under £200:
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FREE First Class shipping on all orders
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£4.95 for Tracked 24 (1-3 business days)
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£9.95 for Royal Mail Special Delivery (Monday to Saturday)
Total orders over £200:
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FREE Royal Mail Special Delivery (Monday to Saturday)
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