Returns and Exchanges

Non-Faulty Items

If you’ve changed your mind about your purchase, please email us within 14 days of receiving your item. You then have an additional 14 days to return the item to us in unused condition.

When returning your item, please ensure the following:

  • The item is unused and in its original condition and packaging

  • Your name and order number are included

  • You specify whether you would like an exchange or a refund

As we provide free postage with all our products, we regret that we are unable to cover return postage for non-faulty items.

If your order included a photo insertion, we will refund the cost of this service. However, we are unable to refund your original delivery charges (if applicable) or any gift wrapping fees.

Please note: Engraved lockets are non-returnable unless they are faulty.

Faulty Items

Within 30 Days of Receipt


If your locket develops a fault within 30 days of receiving it, please email us immediately with a description of the issue. In your email, please state whether you would prefer a repair, replacement, or refund.

We will arrange for the item to be collected from your delivery address.
 Please do not return the item without contacting us first.

Once the item is received, our workshop will inspect it. If it is confirmed to be faulty, we will proceed with your choice of repair, replacement, or refund.

Between 31 Days and Six Months of Receipt


 If your item develops a fault after 30 days but within six months of receipt, please email us and return the item securely packaged. Be sure to include your name and order number.

Our workshop will assess the item. If a fault is confirmed, we will offer a repair or replacement and refund your return postage costs.

Between Six Months and One Year of Receipt


 For faults that occur between six months and one year after receiving your item, please email us and return the item securely packaged with your name and order number.

If the item is confirmed to be faulty, we will offer either a repair or replacement.


Our workshop will assess the item. If a fault is confirmed, we will offer a repair or replacement and refund your return postage costs.

General Notes

We are not liable for faults caused by fair wear and tear, misuse, or accidental damage.

All of the silver we supply is solid 925 sterling silver, without any coating  or plating whatseover. It is natural for 925 sterling silver to tarnish over time, dut to contact with air. This is not considered a fault as it is natural property of silver.

Tarnish can easily be removed by polishing the locket gently with a silver polishing cloth, from time to time. We recommend polishing the locket regularly to prevent build-up of tarnish.

All returns must be securely packaged to avoid damage in transit.

Please always email us first before sending any items back.

Returns Address:
 TLT
 The Brentano Suite
 Lyttelton House
 2 Lyttelton Road
 London
 N2 0EF
 United Kingdom