Returns and Exchanges

Non-Faulty Items

If you’ve changed your mind about keeping your purchase, please return it to us unused and in its original condition within 14 days of receipt. We will refund your locket and any photo insertions, but we regret that we are unable to refund any postage or gift wrapping.

Please include your name and order number and state whether you would like an exchange or refund.

Please note that engraved lockets are not returnable.

As we supply free postage with all of our products, we regret that we are unable to refund your return postage for a non-faulty product, if you have changed your mind about keeping it.

Exchanges and Alterations

If you would like to amend a part of your order, eg. add a new photo, or exchange to a new chain length, our web prices for the product will apply, and in addition we will charge return postage. 

Faulty Items

Within 30 days of receipt

If your locket should develop a fault within the first 30 days of receipt, please email us with details of the fault, and state whether you would like a repair, replacement or refund.

We will arrange a collection of the locket from your delivery address, or another address of your choice. Please do not return the locket to us without first notifying us by email.

All lockets are inspected on receipt. If the locket is found to be faulty, we will offer you either replacement, repair or refund.

Please note that we are not responsible for fair wear and tear, customer misuse or accidental damage.

Between 30 days and 6 months

If you believe the locket has developed a fault, please notify us by email and return the locket to us, securely packaged, in its original packaging. Our workshop will examine the locket and if it is found to be faulty we will offer you either a replacement or repair, and also refund your return post.

Between 6 months and 1 year

If you believe the locket has developed a fault, please notify us by email and return the locket to us, securely packaged, in its original packaging. Our workshop will examine the locket and if it is found to be faulty we will offer you either a replacement or repair, but we regret that we cannot refund your return post.

Our return address is:

TLT
The Brentano Suite
Lyttelton House,
2 Lyttelton Rd,
London
N2 0EF

Please include your name and order number when returning your item.