- For non-personalised orders, we will ship it the same day if ordered before 12.00 midday
- For personalised orders (photo insertion & front and/or back engraving), please allow 2 business days from the date of order, for us to complete your order
- For bespoke orders (copy handwriting, copy drawing, hair and fur insertion, hand engraving and family crests and monograms) please allow 3 business days from the date we receive the hair / fur pack or the final design
- Please check your inbox regularly (including your spam box) to resolve any queries or questions from our sales or studio / workshop department and please remember to allow the above timeframes for personalisation before shipping
- Our business hours are from 8 am to 4 pm, Monday to Friday
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We offer the following shipping options:
Orders under £2000:
- International tracked and signed shipping
- Fedex International Economy (rates calculated at Checkout)
- Fedex International Priority (rates calculated at Checkout)
Orders over £2000:
- FREE Fedex International Priority
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- If you are viewing our website from outside the UK, you will se the ex-VAT prices. When we ship to Europe, we will pay your customs charges at our end, so there is no need for you to do anything more.If you are outside Europe, you will have to pay the customs charge at your end, but we will reimburse you upon receipt of the customs charge.
- Please note that orders to Bahamas, South Africa and United Arab Emirates can only be shipped by Fedex.
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