International Timeframes, Shipping and Customs

• For non-personalised orders, we will ship it the same day if ordered before 12.00 midday

• For personalised orders (photo insertion & front and/or back engraving), please allow 2 business days from the date of order, for us to complete your order

• For bespoke orders (copy handwriting, copy drawing, hair and fur insertion, hand engraving and family crests and monograms) please allow 3 business days from the date we receive the hair / fur pack or the final design

• Please check your inbox regularly (including your spam box) to resolve any queries or questions from our sales or studio / workshop department and please remember to allow the above timeframes for personalisation before shipping

• Our business hours are from 8 am to 4 pm, Monday to Friday

• Free International tracked and signed shipping
• Fedex International economy (rates calculated at Checkout)
• Fedex International priority (rates calculated at Checkout)

• Fedex economy shipping
• Fedex International Priority (rates calculated at Checkout)

• All our International orders are sold on a Duty Unpaid basis. The price you see on the Checkout is the price we charge for the order

• Once the locket arrives in your country, it will be subject to the Customs charges applied in your country. We recommend that you check these rates before placing your order

• We regret that we are unable to offer VAT free international shipping, as we incur additional costs when processing international orders

Timeframes

• For non-personalised orders, we will ship it the same day if ordered before 12.00 midday

• For personalised orders (photo insertion & front and/or back engraving), please allow 2 business days from the date of order, for us to complete your order

• For bespoke orders (copy handwriting, copy drawing, hair and fur insertion, hand engraving and family crests and monograms) please allow 3 business days from the date we receive the hair / fur pack or the final design

• Please check your inbox regularly (including your spam box) to resolve any queries or questions from our sales or studio department

• Our business hours are from 8 am to 4 pm, Monday to Friday

We offer the following shipping options:

 Total orders under £150:

• FREE First Class shipping on all orders
• £4.50 for Tracked 24 (1-3 business days)
• £8.50 for Royal Mail Special Delivery (Monday to Saturday)

 Total orders over £150:

• FREE Royal Mail Special Delivery (Monday to Saturday)