• International Timeframes, Shipping and Customs (Jersey & Guernsey highlighted below)
 Timeframes Shipping Customs
  • For non-personalised orders, we will ship it the same day if ordered before 12.00 midday
  • For personalised orders (photo insertion & front and/or back engraving), please allow 2 business days from the date of order, for us to complete your order
  • For bespoke orders (copy handwriting, copy drawing, hair and fur insertion, hand engraving and family crests and monograms) please allow 3 business days from the date we receive the hair / fur pack or the final design
  • Please check your inbox regularly (including your spam box) to resolve any queries or questions from our sales or studio / workshop department and please remember to allow the above timeframes for personalisation before shipping
  • Our business hours are from 8 am to 4 pm, Monday to Friday
We offer the following shipping options:

Total orders under £1500:
  • Free International tracked and signed shipping
  • Fedex International economy (rates calculated at Checkout)
  • Fedex International priority (rates calculated at Checkout)

Total orders over £1500:
  • Fedex economy shipping
  • Fedex International Priority (rates calculated at Checkout)
  • We are pleased to offer VAT-free shipping on all international orders.
  • Once the locket arrives in your country, it will be subject to the Customs charges applied in your country. We recommend that you check these rates before placing your order.
  •  Jersey and Guernsey Timeframes, Shipping and Customs

Timeframes

Shipping Customs
  • For non-personalised orders, we will ship it the same day if ordered before 12.00 midday
  • For personalised orders (photo insertion & front and/or back engraving), please allow 2 business days from the date of order, for us to complete your order
  • For bespoke orders (copy handwriting, copy drawing, hair and fur insertion, hand engraving and family crests and monograms) please allow 3 business days from the date we receive the hair / fur pack or the final design
  • Please check your inbox regularly (including your spam box) to resolve any queries or questions from our sales or studio department
  • Our business hours are from 8 am to 4 pm, Monday to Friday

We offer the following shipping options:

 Total orders under £150:

  • FREE First Class shipping on all orders
  • £4.50 for Tracked 24 (1-3 business days)
  • £8.50 for Royal Mail Special Delivery (Monday to Saturday)

 Total orders over £150:

  • FREE Royal Mail Special Delivery (Monday to Saturday)
We are pleased to be able to refund your VAT. Please place your order in the normal way, and we will refund the VAT upon receipt of your order. Please allow 3 - 4 business days for your bank to process the refund