We carefully inspect and photograph all our lockets before shipping.

If the locket is not faulty but you wish to return it for a refund or exchange, please return it within 14 days of receiving it.

If goods should be found to be faulty, we will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase. We will also refund your return postage.

If the fault with your product occurs within its guarantee period (12 months) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault.

For a refund or exchange, the product must be in otherwise ''as new'' condition, and if possible, with the original packaging.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Please inspect any received package thoroughly before accepting/signing for it. If the package appears to have suffered shipping damage, keep the original shipping packaging and please contact us.

If you do need to return any goods, please remember to wrap the package securely, as it may not be possible to offer a refund or replacement on goods which are damaged during the return transit, and send it to:

The Brentano Suite,
Lyttelton House,
2 Lyttelton Rd,
N2 0EF


Please note that, when a faulty item is returned, we are only able to refund shipping up to the amount that we initially sent the item out with.

Late Delivery

Occasionally, an item can be delayed in the post. If the item does not arrive within 10 days after the due date of delivery for First Class items, or 10 days after the due date of delivery for Special Delivery items, we will be able to issue a refund or replacement.

Personalised Orders

If a locket has been personalised with engraving we regret that we cannot refund the order, unless the locket is faulty.

Website Images

Occasionally, the colour and style of the gift wrapping and locket inserts may vary slightly from the illustration on the website.

Privacy Notice

We will not email you in the future unless you have given us your consent. We will not pass on your email address if you choose to join any subscription list. You will be allowed to unsubscribe at any time by emailing us.

What personal information about customers do we require?

The information we learn from customers helps us personalise and continually improve your shopping experience with The Locket Tree. 

Here are the types of information we gather:

Information you give us:

We receive and store information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your request, fulfilling orders, customising future shopping for you, improving our website features and communicating with you.

Automatic information:

We receive and store certain types of information whenever you interact with our website. For example, like many websites, we use “cookies”, and we obtain certain types of information when your website browser accesses our website.

Email communications:

Our email mailing list is is “opt-in” and at any time you can choose to “opt out”.


The Locket Tree trademark may not be used in connection with any product or service that is not The Locket Tree, in any manner that is likely to cause confusion among customers.

Disclaimer of Warranties and Limitation of Liability

This site is provided by The Locket Tree on an “as is” and “as available” basis. The Locket Tree makes no representation or warranties of any kind, express or implied, as to the operations of this site or information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, The Locket Tree disclaims all warranties, express or implied, including, but not limited to, implied warranties or merchantability and fitness for a particular purpose. The Locket Tree does not warrant that this site, its servers, or email sent from The Locket Tree are free of viruses or other harmful components. The Locket Tree will not be liable for any damages of any kind arising from the use of this site including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Certain State Laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Applicable Law

By visiting The Locket Tree, you agree that the laws of the UK, without regard to principles of conflict of law, will govern these Conditions of Use and any dispute of any sort that might arise between you and The Locket Tree or its associates.


Any disputes relating in any way to your visit to The Locket Tree or to products you purchase through The Locket Tree shall be submitted to confidential arbitration in the UK, except that, to the extent you have in any manner violated or threatened to violate The Locket Tree’s intellectual property rights, The Locket Tree may seek injunctive or other appropriate relief through the courts in the UK, and you consent to exclusive jurisdiction and venue in such courts. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration, proceedings or otherwise.

Site Policies, Modification, and Severability

Please review our other policies, such as our Shipping and Returns Policy, posted on tis site. These policies also govern your visit to The Locket Tree. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any other condition.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account to the value of the correct price (including delivery charges).


“In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”